Customer & Administration officer (Insurance)

As a Customer & Administration Officer your responsibilities are:

• Handle incoming calls from customers requesting assistance


• Open, register and follow up support cases in the internal system


• Coordinate service partners to deliver fast, effective solutions


• Analyse situations and decide the right next steps under time pressure


• Guide customers clearly throughout their case with solution‑oriented communication


• Ensure accurate administration and correct closure of all files

A successful Customer & Administration Officer should have:

• Strong communication skills and customer‑first attitude


• Able to stay calm and think clearly in urgent or unexpected situations


• Comfortable with high call volumes and fast decision‑making


• Good command of Dutch and French; English is a plus


• Computer‑savvy and quick to learn new tools and pr...