Opportunity Description
Key Responsibilities
- Handle customer queries via phone, email, Teams, and online meetings
- Support system setup, testing, and client onboarding
- Monitor client transactions, interfaces, and system error queues
- Investigate and resolve client system/data issues
- Generate reports and analyse data to support client decision-making
- Manage and update support tickets
- Provide user training and system demonstrations
- Liaise with IT Development regarding system enhancements and issues
- Assist with ad-hoc scanner/RFID remote support
Requirements
- Relevant tertiary qualification IT, Supply Chain, Logistics, or related field
- Fluent in German and Eng...
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