Customer Billing Escalation Specialist

Department Description

Palmetto Capital focuses on democratizing renewable energy and HVAC. It provides homeowners with financial products to benefit from solar power, energy storage, and home efficiency, and empowers solar and HVAC professionals with financing, customer management systems, and quality control.

Location

This position will be based in the Philippines.

Summary of Role

The Customer Billing Escalation Specialist role interacts daily with LightReach installers, CX, and CAT departments. Responsibilities include reviewing escalated customer complaints related to installer or sales rep misrepresentation, communicating to EPCs and customers, collaborating with other departments, and bringing complaints to resolution to ensure a positive customer experience. This person should have strong communication skills, a desire to exceed customer expectations, and strong problem solving and critical thinking skills. The ability to ident...