Customer Care Agent (Hardware / Software)

Techno Park, Stellenbosch. My client is a world leader in the development of specialised electronic equipment used in sports.  They are seeking to employ a Customer Care Agent.
As a Customer Care Agent, you will be the first line of support services for their company. Your purpose as a Customer Care Agent will be to assist clients with diagnosing, troubleshooting and resolving any issues they might experience with our products.

Key tasks include: 

• Handle general customer queries


• Diagnose and troubleshoot customer problems


• Resolve fundamental product technical issues


• Assisting and training customers on the company’s products and software


• Handling customer complaints.


• Reporting customer issues


• Product and software testing

Requirements Include:

• Driver’s license own / reliable transport required


• Fluent in English, any addit...