Customer Care Agent – Rental & Claims Specialist

Role Description

The Rental & Claims Specialist is responsible for managing customer returns, handling claims, and coordinating rental contract workflows. The role focuses on ensuring efficient issue resolution, supporting claim investigations, and contributing to effective lifecycle management of rental tools. The Rental & Claims Agent acts as a key link between customers and internal stakeholders to secure a smooth and professional customer experience.

This is a 2-years fixed-term contract with the possibility of a permanent position based on business needs.

Job Responsibilities And Duties

Customer Support & Communication

• Provide professional, timely, and accurate support to return-, rental-, and claim-related inquiries, while guiding customers through tool selection, returns, and claim submissions.
• Maintain a customer‑focused approach and strengthen relationships with both internal and external stakeholders....