Customer care executive

Hibiscus Monkey is a bootstrapped, science-backed D2 C skincare brand built in Mumbai. We're a small, hands-on team of people who care deeply about what goes on skin — and about how customers experience every touchpoint with us. We crossed 100 K Instagram followers this year, and we're growing fast. FY 26–27 is about scaling thoughtfully: new channels, new geographies, a bigger team — without losing what makes us real.
We don't have a playbook handed to us. We build ours as we go. If you find that exciting rather than unsettling, you'll fit right in.
The Role
Customer care at Hibiscus Monkey isn't a ticket-closing operation. It's brand-building through every conversation. You'll be the human voice of a brand that takes skincare seriously — handling queries, solving real problems, turning a frustrated buyer into a loyal one, and feeding back intelligence from customers that shapes how we grow.
You'll work across channels (Whats App, email, marketplace portals, DMs) and close...