Customer Care Executive, Philippines

Customer Care Executive, Philippines

Location: Makati, National Capital Region (NCR), PH

Brand: RS

Function: Customer Services

Work Location: Office Based

Location: Makati, Philippines

Report to: Customer Care & Support Manager, SEA

Role Purpose

The Customer Care Executive is responsible for delivering an effortless customer experience by ensuring all customer requirements are completely met through proactive communication, high-quality service, and a customer-focused approach. This role contributes to achieving the company's sales objectives through value-added activities.

What you will be doing in this role

• Deliver exceptional customer service via all channels, ensuring that customer order and enquiry needs are met while maintaining service level agreements.
• Provide an effortless customer experience by proactively communicating with customers on any updates or changes to their ...