Customer Care Group Lead — Global Impact & Flexible Work

Group Leader

About Us

Trip.com 's unique selling proposition is its exceptional global service. We have consistently prioritized brand reputation and customer experience through our dedicated service efforts.

Since 2014, Trip.com 's Customer Support Center (CSC) has expanded to include 15 global customer support centers worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travelers around the world.

Our service strategy revolves around localization, adapting to local cultures, and acting as a bridge between customers and suppliers. We utilize technology to improve service efficiency and rely on highly skilled personnel to address complex issues. With our overarching goal of cost‑saving and efficiency improvement, we have implemented various service projects.

Responsibilities

• Responsible for ...