Customer Care Manager | Auckland

Are you a passionate leader who thrives on delivering outstanding customer experiences?

We are seeking a commercially focused and results-driven Customer Care Manager to lead our National Accounts function. This role is critical in ensuring the delivery of high-quality service to key clients while supporting revenue growth, retention, and long-term account value.

You will be responsible for optimising team performance, enhancing customer experience, and aligning service delivery with broader business and sales objectives. You will play a key role in strengthening client relationships, resolving complex issues, and identifying opportunities to improve efficiency, profitability, and customer retention.

Key Responsibilities

• Lead and performance-manage a high-performing Customer Care team, driving accountability and consistent delivery against targets
• Align service delivery with...