Customer Care Manager - FTC

Customer Care Manager - FTC 
London 

Our client is a rapidly growing world-leading homeware brand with a huge global presence and is currently looking for a Customer Care Manager to join their team.

You will drive a customer-centric culture, implement the CX strategy to enhance the customer journey and work cross-functionally with multiple departments to deliver a world-class customer proposition. You will also manage and lead a high-performing CX team providing training and development and continual guidance.

I'm looking to speak to a strong leader with great communication and problem-solving skills. You will be resilient, flexible, and able to manage multiple projects at once. You will be action-oriented and strategically strong with the ability to motivate your team. Knowledge of Gorgias, Shopify, and SAP are a must.