Customer Care Representative for High-Rise Homes

Step into a rewarding Customer Care Representative role focusing on high-rise homes with Madison Group. You'll be the go-to person for homeowners, adeptly managing calls, emails, and service requests.
In this dynamic role, you’ll assist homeowners by addressing their service requests and warranty matters. You'll be involved in creating critical documentation for home closings and tracking service appointments to ensure everything runs smoothly. Your work will enhance homeowner satisfaction during the entire closing process.
Key Responsibilities:
• Manage homeowner service requests and document follow-ups
• Create and deliver Certificates of Completion
• Schedule and assist with Pre-Delivery Inspections
• Coordinate service appointments between trades and homeowners
• Maintain accurate logs of interactions and work orders
Requirements:
• High school diploma or equivalent necessary
• Experience in construction customer care (1-2 years preferred)
• Strong ...