Customer Care Representative

Overview

On-site - Taguig 1-3 Yrs Exp Diploma Full-time

Responsibilities

• Greet customers warmly and assist with drop-off and pick-up of laundry orders.
• Process transactions, including payments, refunds, and loyalty rewards.
• Answer customer inquiries via phone, email, and in-person regarding services, pricing, and turnaround times.
• Track and update customer orders in the system, ensuring accuracy and timely completion.
• Address and resolve customer concerns with professionalism and efficiency.
• Maintain a clean, organized, and welcoming front desk area.
• Assist with light administrative tasks, such as data entry and inventory checks.
• Upsell additional services (e.g., dry cleaning, special care treatments) when appropriate.

Qualifications

• Previous customer service or retail experience preferred.
• Strong communication and interpersonal skills.
• Abilit...