Opportunity Description
Customer Service Representative
Position Summary:
Responsibilities:
Location: East Hartford, CT 06108
Schedule: Monday–Friday, 8:00 AM–4:30 PM
Assignment Type: Full-time, Onsite
Pay Rate: $21.00/hr
Weekends Off
Position Summary:
We are seeking experienced Senior Customer Service Representatives to serve as the first point of contact for program applicants and recipients in a high-volume call center environment. This role requires strong communication skills, empathy, professionalism, and the ability to resolve customer inquiries efficiently while maintaining a high level of accuracy and customer satisfaction.
Responsibilities:
- Answer inbound calls from applicants and recipients regarding social service programs.
- Provide accurate program and account information while ensuring a posit...
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