Customer Care Specialist

Opportunity

Become a Vidir Hero at our Teulon, Manitoba facility. Level up your career as a Customer Care Specialist.

Responsible for supporting the customer and delivering a superior customer experience while balancing the needs of the business. The Customer Care Specialist is the first point of contact for the customer after the sale and walks with them every step of the way through the design, manufacturing, and installation process. Acting as the customer’s advocate, this role provides clear communication and coordination throughout the project lifecycle while building strong relationships with key internal teams including Sales, Production, Engineering, Logistics, and Installation.

Responsibilities

• Build sustainable relationships and trust with the customer accounts.
• Start and monitor the progress of the order from initial receipt to completed installation ensuring optimum timely results are achieved to meet the expected de...