Customer Care Team Lead - Requirements & Process Design

Job Description

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution.

Grade Specific

Conduct appropriate meetings or workshops to elicit, understand, and document the business requirements using domain expertise. May also produce process and data models of the current or future state.