Customer Compliance Team Manager

Responsibilities:

• Responsible for managing the team, which manually reviews all contraventions
• across all ticket types.
• Review staff performance and ensure correct decisions are made
• Monitor the number of issue/complaints reviewed based on the sites managed a
• Manage underperforming staff in line with HR policies. The Team Manager is expected to act as
• the subject matter expert and review contraventions when required to maintain volume targets.
• Raise issues related to equipment through Service Desk
• Conduct regular staff reviews and provide monthly performance reports
• Provide clear vision, direction, and support to all staff.
• Actively develop the team through coaching, training, and performance optimization.
• Work with the Enforcement Manager to identify efficiencies within processes and systems.
• Attend supplier meetings and conferences via Microsoft Teams
• Ens...