Customer-Driven IT Service Manager

Accenture Southeast Asia in Subang Jaya seeks a dedicated individual for a customer support role. The position involves managing complex technical support, focusing on customer satisfaction and proactive issue resolution. Ideal candidates will hold a degree and have at least 3 years of experience in IT customer service. Proficiency in Mandarin/Cantonese and English is required. Responsibilities include supporting reactive cases, handling escalations, and ensuring operational health. This role promises regular working hours and opportunities for personal growth.
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