Customer Engagement Representative at CIBC

Drive customer engagement at CIBC in Kamloops-Victoria as a Customer Engagement Representative. Assist clients with comprehensive service and transaction management.

In this full-time on-site role, you will be a crucial support for clients’ banking needs while they work towards their financial objectives. You'll need to utilize your skills in empathy, client issue resolution, and digital literacy fully. Willingness to work at multiple centers and during variable hours is required.

Key Responsibilities:
• Support clients in managing their banking accounts
• Employ strong listening skills to resolve their concerns
• Introduce clients to innovative banking technologies
• Create meaningful customer interactions for a better experience
• Work collaboratively with CIBC teams to ensure client success

Requirements:
• Proven experience in customer service or client support
• Familiarity with financial products and ...