Customer Engagement Specialist

We’re looking for a Customer Service Representative with 1 - 5 years experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets.

This role supports the timely follow-through of jobs and ensures tasks are completed and closed in line with agreed KPIs.

What You’ll Be Working On:

• Handle inbound and outbound calls and respond to email queries
• Interpret and validate client requests, then action the appropriate service response
• Raise work orders and coordinate urgent jobs with contractors
• Process invoices, sign-off tickets, and insurance documentation
• Capture and update data accurately in internal systems
• Communicate clearly with clients, contractors, and internal teams
• Track, follow up, and close outstanding jobs within agreed KPIs
• Participate in system improvements and team development activities
  Full-time Management & Operations, Sales