Customer Engineering - Director

Job Description The Opportunity “The Customer Engineering Director is a force multiplier who ensures customers not only design the right solutions but also operate them effectively at scale. This role combines architectural depth with operational rigor to drive sustained customer value, platform adoption, and innovation across FICO's ecosystem. You work in high-ambiguity environments where business strategy, technical architecture, and operating models are undefined or evolving — owning both what customers build and how they run it across a defined portfolio of complex accounts.” – VP, Customer Engineering. What You'll Contribute Act as a trusted advisor to senior technical and business stakeholders, shaping enterprise decisioning and analytics strategies using FICO solutions. Lead end-to-end engagements spanning architecture design, operational readiness, and lifecycle optimization — translating complex business objectives such as fraud mitigation, credit decisioning, and customer lif...