Opportunity Description
- Resolves clients' request or problems at customer sites in the areas of desktops peripherals, Network hardware, Desktop OS, servers and others peripherals or related software.
- Serves as primary support liaison between Company and customer and attend to customer onsite.
- Keep customer informed of the work done after resolution and keep customer update on the status and action plan when problems pending.
- Involved in any additional follow-up, testing and troubleshooting.
- Prepare and submit status/project/service report timely.
- Update project, calls status real time to Call Center or Helpdesk.
- Provide accurate and timely inputs to Call Center on whereabouts and status of work.
- Adhere to ISO standards as required by the Company.
- Conveys customer feedback to Supervisor, Quality Team or Operation Manager.
- Ensure that check and maintain own warehouse regularly.
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