Customer Excellence Officer

Job Responsibilities

• Professionally handle inbound and outbound calls, Livechats and emails from customers and distributors, ensuring a positive and consistent experience.
• Accurately document all interactions and transactions in the CRM database, maintaining up-to-date and comprehensive records.
• Resolve customer and distributor issues efficiently, following up via calls or emails as needed to ensure complete resolution and satisfaction.
• Collaborate with internal departments to address and resolve complex or cross‑functional issues promptly.
• Proactively escalatem challenging cases to the team leader for additional support and guidance.
• Maintain a high standard of professionalism and empathy in all communications.

Key Competencies

• Strong communication and active listening skills.
• Problem‑solving mindset with attention to detail.
• Comfortable using live chat platforms...