Customer Experience Center Lead

A logistics and customer service company in Metro Manila, Philippines, is seeking a Customer Interaction Center Supervisor to oversee daily operations. The role includes supervising customer interactions across various channels, leading and coaching a team, managing escalations, and ensuring quality assurance. The ideal candidate will have 2–4 years of experience in customer service or logistics, along with strong leadership and communication skills. A Bachelor's degree in a relevant field is required, and knowledge of logistics processes is an advantage.
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