Customer Experience Collections Agent

+ Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken + Notifying debtors of overdue payments and accounts by telephone, mail, and email – including timely follow up if a reply is not received + Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds + Tracing and locating debtors to make payment arrangements + Recommending further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with Credit and Sales departments where necessary + Preparing reports related to collection work _By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number 63879.

Message & data rates may apply. P...