Customer Experience Journey Architect

A leading financial institution in Abu Dhabi is seeking a Service Journey Mapping Manager to design and optimize the customer service journey within its CRM framework. The ideal candidate will have at least 10 years of experience in customer experience management, service design, and CRM project delivery. This role requires strong analytical, communication, and collaboration skills to lead initiatives that enhance customer satisfaction and loyalty. Join a forward-thinking team dedicated to continuous improvement and excellence in customer service.
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