Customer Experience Lead at Michaels

Elevate customer satisfaction at Michaels in Nanaimo, BC, as a Customer Experience Lead. Manage front-end operations while ensuring a seamless omnichannel experience and friendly service.

This important managerial role focuses on delivering top-notch customer service and adhering to company policies. You will lead your team in achieving KPIs, train new members, and ensure compliance with Standard Operating Procedures (SOPs). Experience hands-on leadership in store events as you manage cash, inventory, and customer satisfaction initiatives.

Key Responsibilities:
• Lead adherence to Standard Operating Procedures and company policies
• Achieve KPIs by managing front-end team performance
• Oversee class and in-store events effectively
• Manage and execute shrink and safety programs
• Serve as Manager on Duty to support store operations

Requirements:
• Proven experience in retail management
• Strong leadership ...