Customer Experience Lead: Standards, Insights & Training

MR.DIY Philippines is seeking an Assistant Manager for Customer Experience to enhance customer service quality across all stores. This role will oversee the development of customer experience standards, manage insights programs, and guide service recovery protocols.

The ideal candidate holds a Bachelor’s degree in relevant fields and has 5-8 years of experience in customer experience or retail quality. This position supports initiatives across the Philippines, with travel required for store assessments and training sessions.