Customer Experience Manager at Phantom Screens

Lead customer service excellence as Customer Experience Manager at Phantom Screens, Abbotsford, BC. Champion customer satisfaction with strategic management of claims and support processes.
The Customer Experience Manager at Phantom is crucial to enhancing the customer journey through superior service delivery and effective management of sales and warranty claims. This on-site position will implement strategic plans and instill a customer-focused culture across the organization, ensuring seamless communication and service.
Key Responsibilities:
• Direct Order Fulfilment and technical support operations
• Establish and promote service excellence standards
• Monitor customer satisfaction metrics and implement improvements
• Manage warranty claims ensuring compliance and efficiency
• Develop strategies to enhance the overall customer experience
Requirements:
• Completion of a Business Administration degree or equivalent
• Minimum five years in customer servic...