Customer Experience Manager

At YEGO, we do more than move people — we help cities breathe. As a certified société à mission and purpose-driven company, we have already enabled over 10 million journeys across 9 European cities.

We are looking for a Customer Experience Manager to lead and scale our service operations. You will sit at the intersection of operational excellence and customer experience, ensuring a seamless, scalable, and high-quality service across all markets.

Why this role?

• Strategic impact: You will help shape and structure the CX function within a growing international organization.

• Team leadership: You will directly manage 2 Team Leads and oversee an indirect team of 20+ people, as well as external partners.

• Oper...