Customer Experience Operations Leader | Drive KPIs

Operations Manager Responsibilities

What does an Operations Manager do? Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to deliver a Ridiculously Good customer experience to our clients.

• Devise effective plans on how each Teammate and Team Leader could reach their targets.
• Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly.
• Assign tasks that capitalize Teammate and Team Leader strengths while addressing their weaknesses.
• Gain the trust and respect of team members, reaching out, having short chit‑chats, and conducting regular one‑on‑one sessions that make them feel valued and respected.
• Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities.

Do you have what it takes to become an Oper...