Customer Experience Pro — Mat Cover (Contract)

What is a Commercial Experience Executive - Mat Cover?
The Commercial experience executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.

What does Commercial Experience Executive - Mat Cover do?

• Welcomes, guides and manages walk-in from the floor greeting
• Develops the basic understanding of CRM system and all the portals linked with it
• Handles customer queries at the experience center and improves their experience by providing exceptional services
• Holds the highest possible quality standards for customer facilitation
• Maintains the product upsell from the experience center
• Initiatives to improve customer experience and ensure minimum average wait /service time
• Develops the sureness and self-effacement required to serve our valued customers
• Takes ownership and ensure timely resolution ...