Customer Experience Representative - 12 Month Contract

About the Role

Are you proactive and love a challenge? If you enjoy problem solving and providing excellent client service, then this is a role for you! Join the Customer Experience team and provide timely, efficient, and accurate support for our customers.

Support our Accountants and Accounting Practices with their Tax product via phone & email. We will provide training, mentoring and assistance to support you to do this. You will also:

• Provide high quality, responsive technical and application support for customers across Australia and New Zealand, across their different products and modules.
• Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams.
• Meet and exceed performance objectives (KPIs) aligned with the responsibilities of the role

About You

• Technical and process domain knowledge in SaaS or experience supporting products in an IT environment benef...