Customer Experience Representative - Bilingual

Become a vital member of the support team as a Bilingual Customer Experience Representative. Join during overnight shifts to provide exceptional service in English and French to our customers.

Your role involves responding to client requests through calls and emails, showcasing your customer service expertise. You will work to create a service-driven atmosphere by maintaining effective communication and ensuring that client expectations are met and exceeded.

Key Responsibilities:
• Address client requests via calls or emails
• Complete work order requests for efficient service
• Collaborate with teams for urgent matters
• Foster understanding of building automation technologies
• Monitor SLA compliance for all completed orders

Requirements:
• 2-4 years of customer support experience
• College or equivalent work experience required
• HVAC/building automation knowledge is beneficial
• Strong apti...