Customer Experience Specialist

Key Responsibilities

• Act as the main point of contact for customers handling inquiries and requests both online (emails social media live chat) and offline (calls in-person meetings).
• Ensure a smooth customer journey across all touchpoints from initial engagement to vehicle delivery and after-sales support.
• Resolve customer issues promptly professionally and effectively maintaining high satisfaction scores.
• Proactively follow up with customers to assess their experience and identify opportunities for service improvement.
• Maintain accurate and detailed records of customer interactions transactions and feedback in CRM systems.
• Work closely with sales logistics and operations teams to ensure timely updates and clear communication with customers.
• Develop strategies to strengthen existing relationships and encourage repeat business.
• Analyze customer feedback and present insights to management for con...