Opportunity Description
Position: Customer Experience Specialist (Dutch)
Location: Valencia, Spain
Work model: on-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide customer support via phone, email, and chat for users of the fintech platform
- Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions
- Mediate disputes between customers and partner webshops to ensure positive customer outcomes
- Troubleshoot customer issues and contribute to process improvements and operational efficiency
- Support achievement of team KPIs including customer satisfaction, response times, and handling times
- Identify recurring customer feedback patterns and communicate insights to internal stakeholders
- Collaborate with colleagues to improve customer experience and optimise business processes
- Stay up to date with internal policies, fintech processes, and indus...
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