Customer Experience Specialist - Guest (German-Speaking)

Overview
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Turn everyday conversations into unforgettable holidays - combine your passion for customer service with your sales skills to inspire customers, exceed targets, and deliver exceptional experiences from the very first interaction.
Your Mission
As a Customer Experience Specialist in our German‑speaking Guest service team, your mission is to create seamless and inspiring customer journeys - from the first enquiry through to post‑booking support. You’ll combine your sales expertise with outstanding service skills to convert enquiries into bookings, resolve issues efficiently, and ensure every guest interaction builds trust, satisfaction, and loyalty.
What You’ll Be Doing
Own and deliver high‑quality customer interactions, converting inbound enquiries into confirmed holiday bookings
Collaborate...