Customer Experience Specialist

Description We are looking for a Customer Experience Specialist to support daily customer interactions and order activity for a Long-term Contract opportunity based in Muskegon, Michigan. This role is ideal for someone who enjoys helping customers, managing detail-driven administrative work, and communicating clearly in a fast-paced office environment. You will serve as a key point of contact for product and pricing inquiries while ensuring orders are entered accurately and customers receive timely updates. The position includes on-site training at the start, followed by a hybrid schedule based on business needs.

Responsibilities:
• Respond to customer inquiries by phone and email, providing clear information on products, pricing, and delivery timing.
• Enter customer orders into the company system with a high level of accuracy and attention to detail.
• Support customers throughout the order process by resolving questions, clarifying requests, and sharing status upda...