Customer Experience Specialist

Description We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization in San Diego, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting community members, handling high-volume inbound inquiries, and connecting people with meaningful services and resources. In this role, you will serve as a key point of contact, delivering thoughtful assistance while maintaining accurate records and working closely with internal teams to ensure each interaction is handled with care and consistency.

Responsibilities:
• Manage incoming calls and respond to questions with clear, helpful guidance tailored to each individual’s needs.
• Record client interactions thoroughly and accurately within web-based platforms and customer management systems.
• Direct callers to appropriate programs, benefits, or community resources based on the nature of their inquiries.
• Partne...