Customer Experience Specialist

Description We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, handling high-volume client interactions, and connecting individuals with meaningful support services. In this role, you will serve as a key point of contact in the call center, delivering attentive service while maintaining accurate records and coordinating with internal teams to support positive outcomes.

Responsibilities:
• Manage incoming calls and client inquiries with professionalism, empathy, and a solutions-focused approach.
• Provide clear guidance, relevant information, and appropriate service referrals based on each individual’s needs.
• Record client interactions thoroughly in web-based platforms and maintain accurate case documentation.
• Stay informed about available programs, community resources, and servi...