Customer Experience Specialist

Description We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract opportunity with permanent potential is ideal for someone who thrives in a high-volume service environment and is motivated by helping individuals access meaningful support and resources. In this role, you will serve as a key point of contact for incoming inquiries, provide accurate guidance, and help ensure each interaction is handled with professionalism, empathy, and efficiency.

Responsibilities:
• Handle incoming calls and inquiries, offering clear information, guidance, and appropriate service referrals based on each individual’s needs.
• Record client conversations and case details accurately in web-based platforms to maintain complete and timely documentation.
• Stay informed on community programs, organizational services, and support resources to provide reliable assistance.
• Work closely wit...