Customer Experience Specialist

Description We are looking for a compassionate Customer Experience Specialist to support individuals seeking guidance and services through a mission-driven non-profit organization in San Diego, California. This contract opportunity with potential for a long-term role is ideal for someone who thrives in a fast-paced call center setting and values meaningful, community-focused work. In this role, you will serve as a key point of contact, helping callers access information, resources, and next steps while delivering thoughtful and attentive service.

Responsibilities:
• Handle incoming calls and respond to questions with clear, helpful guidance tailored to each caller’s needs.
• Record conversations, outcomes, and follow-up details accurately in web-based platforms and customer management systems.
• Connect individuals with appropriate programs, community resources, or internal support services based on their circumstances.
• Work closely with colleagues across departm...