Customer Experience Specialist

Description We are looking for a Customer Experience Specialist to join a mission-driven non-profit organization serving the community. This contract-to-permanent opportunity is ideal for someone who is energized by helping others, navigating client needs with empathy, and delivering thoughtful support through a high-volume contact center environment. In this role, you will connect individuals to essential resources, provide clear guidance, and contribute to a service experience centered on dignity, responsiveness, and community impact.

Responsibilities:
• Handle incoming calls and messages from clients, offering accurate information, next-step guidance, and appropriate resource referrals based on individual needs.
• Record customer interactions in web-based platforms with a high level of accuracy, completeness, and timeliness.
• Stay informed on available programs, services, and community resources so information shared with clients remains current and reliable.
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