Customer Experience Specialist

Description We are looking for a compassionate Customer Experience Specialist to join a mission-driven non-profit team in San Diego, California. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-paced call center setting and is committed to connecting individuals with meaningful support and community resources. In this role, you will serve as a key point of contact for inbound inquiries while delivering respectful, informed service across multiple communication channels. The position offers the chance to build a long-term career while making a positive impact on the community every day.

Responsibilities:
• Handle incoming calls and client inquiries with professionalism, providing clear guidance, relevant information, and appropriate service referrals.
• Record client interactions thoroughly and in a timely manner within web-based platforms and customer tracking systems.
• Stay informed on current programs, community resource...