Customer Experience Specialist

Description We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization serving the local community. This contract-to-permanent opportunity is ideal for someone who enjoys helping people, communicating clearly, and connecting individuals with the services they need. In this role, you will serve as a key point of contact for incoming inquiries while delivering thoughtful, accurate, and respectful support in a fast-paced call center environment.

Responsibilities:
• Handle incoming calls and inquiries, assess each situation carefully, and provide accurate guidance, service information, or appropriate referrals.
• Record client conversations and case details promptly in web-based platforms to maintain complete and accurate documentation.
• Stay informed on current programs, community resources, and service options so callers receive timely and relevant support.
• Work closely with colleagues and internal departm...