Customer Experience Specialist

Job Responsibilities

• Act as the primary operational point of contact for assigned key and strategic customers.
• Build strong, trust-based relationships through proactive and professional engagement.
• Develop deep understanding of customer business, applications, and buying behaviour to deliver tailored support.
  

Order, Quotation & Transaction Management

• Manage quotations, sales orders, and change requests, including complex and high-value transactions.
• Interpret and validate technical requirements such as part numbers, configurations, and specifications.
• Ensure accuracy, commercial alignment, and timely execution of all transactions.

End-to-End Fulfilment Ownership

• Own the full order lifecycle from enquiry through delivery and after-sales support.
• Proactively monitor order status, delivery commitments...