Customer Experience Specialist (Support & Success)

About the role

We're looking for a Customer Experience Specialist to become the front line of Marker.io.

You'll help customers through live chat, email and calls with everything from:

• Technical troubleshooting
• Billing questions
• Onboarding guidance
• Product education
• Trial support
• Feature clarification
• Account management
• Upgrade conversations

This is not a traditional ticket support role.

You'll play a key role in helping customers succeed with Marker.io while also improving retention, conversion, and overall customer experience.

You'll work closely with the founders, product team, and engineering team to surface customer insights, improve documentation, and identify friction in the product.

What you'll do

Customer support & troubleshooting

• Help customers via chat, email and calls
• Hop on calls with c...