Customer Experience Specialist

Job Description
Insight Global is hiring 4 Customer Experience Specialists to join a travel insurance agencies growing Richmond team starting June 22nd. This role is critical to delivering a fast, empathetic, and high-quality experience for customers traveling both domestically and internationally. You’ll work in a collaborative, fast-paced environment where customer service excellence is the priority. This is a permanent opportunity but candidates are paid on an hourly basis based on the shifts they work. The rates are $18.50-$20 an hour.

Key Responsibilities
Deliver exceptional, customer-first service with speed, empathy, and professionalism
Handle inbound calls, emails, and chat inquiries from U.S. travelers
Provide real-time support for travel needs and emergency situations
Coordinate with travel and medical providers as needed
Track and monitor travel-related updates and information
Resolve customer concerns efficiently and professionally
Manage mu...