Customer Feedback Officer

Overview

The Customer Feedback Officer is responsible for ensuring high quality customer service through the management of media threats, critical incidents and managing the resolution of customer complaints, within given timeframes. In this 12-month contract role you will deliver a high standard of customer service to all customers whilst driving the resolution of customer complaints, adhering to industry Customer Service Frameworks and requirements. How you'll make an impact Responsibilities Providing a high standard of professional and personalised customer service for the Victorian Business Unit, with a view to minimise complaints received and improve service outcomes Registering and acknowledging all complaints received & ensuring they are resolved within agreed timeframes, ensuring the needs of the customer are considered by our people in every interaction we have with them Delivering high quality customer service towards all parties involved in the claims an...