Customer-First Call Centre Agent

A customer service company in Malaysia is seeking a Call Centre Agent to manage inbound and outbound calls. The role requires excellent communication skills and a customer-first mindset, ensuring a positive experience. Responsibilities include addressing customer inquiries, resolving complaints, and documenting interactions. Ideal candidates have strong problem-solving abilities and a basic understanding of CRM systems. This position requires flexibility to work in a fast-paced environment, including shifts on weekends and holidays.
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