Customer-Focused Order Management Role

Become an Order Management Specialist with Spin Master, focusing on delivering exceptional customer service while managing orders through to delivery. Collaborate effectively with various teams.
Your proactive approach to order management will support Spin Master in providing best-in-class customer experience. Engage with key departments to ensure every order is processed accurately using SAP, while addressing any service issues in real-time.
Key Responsibilities:
• Manage orders from receipt to successful delivery
• Communicate effectively regarding order service issues
• Utilize SAP and other systems for order management
• Collaborate with various stakeholders to resolve issues
• Administer quotes for assigned accounts
Requirements:
• Preferred experience in CPG or Retail
• Strong proficiency in SAP or Tier 1 ERP systems
• Ability to communicate clearly with teams
• Skills in resolving order execution challenges
• Commitment to enhancing custome...